AVASO Technology Solutions

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• Act as a strong communication channel between Company’s global clients, Field engineers and other internal teams • Coordinate with the different teams (Service delivery, PMO, Field Ops etc.) to deliver assigned tasks/projects successfully • Ticket/Incident Management – Respond to received tickets within defined SLAs, Log and assign tickets to respective in country Field Engineers. o Monitoring – To monitor the progress of work being executed under an assigned ticket onsite by the Field Engineer o Closure – Collect Service reports from the FE post work completion, review and submit to the client for closure while closing the ticket in the AVASO ITSM system. • Escalation Handling - Handle the first line of service delivery escalations, investigate with the respective Field Engineer to prepare and submit RCA to the Line Manager. • Maintain the incident/tickets health in AVASO ITSM system by keeping them up to date. Professional Skills • Excellent communication skills – written & oral • Excellent problem solving and analytical skills • Time management & multitasking ability • Excellent inter-personal skills Technical Skills • Good/working knowledge of IT Infrastructure – o End User Computing (Desktop/L1 related issues) o Networking Knowledge

• Salary : As per company rules and regulations
• Exprience : 0.6 To 4.0 Year
• Functional Area : IT- Hardware / Telecom / Technical Staff / Support
• Current Role : Other
• Job shift : Flexible
• Job type : Permanent
• Current vacancy: 3

• Keyskills

  Professional Skills • Excellent communication skills – written & oral • Excellent problem solving and analytical skills • Time management & multitasking ability • Excellent inter-personal skills Technical Skills • Good/working knowledge of IT Infrastructure – o End User Computing (Desktop/L1 related issues) o Networking Knowledge (LAN/WAN) o Servers/ Storages Cisco Routers

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